Summary. You can ask us to delete your personal data at any time. Account holders can delete data from the dashboard, or email privacy@seedapi.io. We complete verified deletion requests within 30 days, except where we must retain limited data by law.
This page explains how to request deletion of personal data that SeedAPI holds. It applies both to Customers who hold a SeedAPI account and to end users whose data may have been processed through a Customer's account (for example, a phone number that received WhatsApp messages sent via SeedAPI).
You can delete your data in two ways:
Settings → Account → Delete account, and follow the prompts. Deleting your account removes your profile and associated data, subject to the legal retention noted below.If you received messages sent through SeedAPI by a business and want your data deleted, the business that messaged you is the controller of that data. Please contact that business directly. If you are unsure who that is, or need our help, email privacy@seedapi.io and we will assist the relevant business in locating and deleting your data.
If your business connected a WhatsApp Business Account through SeedAPI, deleting your SeedAPI account or submitting a deletion request will remove the access tokens and connection data we hold for that integration. Data held by Meta about your WhatsApp Business Account is governed by Meta's own policies; you may also need to manage or delete that data through Meta Business settings.
We may retain limited data where the law requires it, for example transaction and tax records for the period mandated by applicable regulations, or information we must keep to resolve disputes, prevent fraud, or enforce our agreements. Retained data is kept only as long as necessary and is protected accordingly.
For any deletion request or question, contact privacy@seedapi.io, or write to SeedAPI, [registered address].